Frequently Asked Questions
1. Is the hair 100% human hair?
Yes, our store focuses on human hair wigs and weaves. Product details will be listed clearly on each product page so you can see the style, length, colour and available options before placing your order.
2. What lengths are available?
Lengths may vary depending on the product. Common lengths include options such as 8 inch, 10 inch, 12 inch, 14 inch, 16 inch, 18 inch, 20 inch, 22 inch, 24 inch, 26 inch and longer options where available.
3. What colours are available?
Colour options depend on the specific product. Some styles may be available in natural black, brown, blonde, highlighted shades or other colour variations. Please check the product page before ordering.
4. Can I choose the length and colour before buying?
Yes. Where different options are available, you will be able to select your preferred length and colour on the product page before adding the item to your cart.
5. Are the wigs ready to wear?
Most wigs are designed to be easy to wear, but some styles may still need light styling depending on your personal preference. For the best look, you may choose to customise the hairline, style the parting, or have it installed by a professional stylist.
6. Can I curl, straighten or style the hair?
Human hair can usually be styled with heat tools, but we recommend using heat carefully and applying heat protection where possible. Too much heat can reduce the lifespan of the hair over time.
7. How do I take care of the hair?
To keep your hair looking good, wash it gently, use suitable hair products, avoid too much heat, and store it properly when you are not wearing it. We also recommend detangling the hair gently from the ends upwards.
8. How long does delivery take?
Delivery times depend on your location and the availability of the product. Once your order is confirmed, you will receive updates regarding processing and delivery.
9. Do you deliver across South Africa?
Yes, delivery is available across South Africa.
10. Can I return or exchange hair?
Due to hygiene reasons, returns and exchanges may be limited, especially if the hair has been worn, installed, washed, altered, cut, coloured, or removed from its original condition. Please read our Refund Policy before placing your order.
11. What if I order the wrong length or colour?
Please check your selected options carefully before completing your order. If you need help choosing, contact us before purchasing so we can guide you.
12. How do I know which length to choose?
Shorter lengths like 8 inch to 12 inch are usually suitable for bob and everyday styles. Medium lengths like 14 inch to 18 inch give a fuller, more versatile look. Longer lengths like 20 inch and above are better for a more glamorous or statement hairstyle.